I need to get back into my account, retrieve all of my passwords, receive a refund for this pain and lockout they have deployed and finally end my business with them. I havent heard from him now since Tuesday. I emailed ***** at Dashlane customer support but I might hear from him every 2nd or 3rd day. Instead of sending a passcode to the email I told him ************************ I was then required to send them a picture of my passport, yes passport, which was successful on the 7th attempt but I am still without any pathway for access. I told ***** in customer support of this. I have no access to the email they were sending it to because the password to it was in the Dashlane vault. I have a user ID and a legitimate password that has worked for a long time up until then. I do not know the reason for this obstacle thrown at me.
On May 12th I was not allowed to get back into my account without an extra level of security which was a passcode sent to me by Dashlane.
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